FAQs

How does mini keg ordering work?

Mini kegs work on a presale basis to ensure you get them as fresh as possible. We list new mini kegs every Thursday, for delivery the following week. Currently we have hard limit on the amount of mini kegs

We package mini kegs on Wednesdays and ship on Thursdays with next day delivery.

We currently do not accept returns of empty mini kegs. To recycle, remove the plastic top – the mini keg itself can then be recycled with other metals. The plastic top should be disposed of in general waste – this isn’t ideal and we are looking for better packaging solutions.

We issue refunds on a case by case basis. We retain the right to refuse a refund if we suspect fowl play.

For any issues relating to your order, please email shop@gipsyhillbrewing.com with your order number and issue.

Refunds take 3-5 working days from approval.

Please see our refunds & returns policy for more details.

Our web shop only allows one code or gift card to be used at one time.

We can combine gift cards after purchases – please email shop@gipsyhillbrewing.com with proof of purchase and the gift cards you would like to combine.

If your gift card fails at checkout, contact shop@gipsyhillbrewing.com with your gift card number.

All our cardboard comes from recycled and ethically sourced materials. For more info head to Freckl.

We have 2 types of e-commerce box and sometimes will double up boxes to ensure packages are delivered together.

Our packaging filler is made from potato starch and dissolves in water.

For any order placed before 12pm we aim to ship next day, but due to COVID-19 there can be delays.

We currently ship Monday to Friday. Any orders placed after 5pm Friday will be shipped on Mondays.

Our current courier is DPD, once your order is packaged DPD will send a shipping email and text to the supplied information.

If you do not receive a shipping update or have any issues, contact shop@gipsyhillbrewing.com with your order number.

Due to COVID-19 restrictions, part of our team is working remotely. This can cause delays in getting questions resolved. We aim to reply within 24 hours and have any issues resolved quickly. For any questions or issues, please email shop@gipsyhillbrewing.com

Our current team work on Monday, Tuesday and Friday, so there may be delays in getting back to you.

Any emails received after 5 pm on Tuesday will be picked up first thing on Friday. Any emails received after 5 pm on Friday, will be picked up first thing on Monday.

Family Beers

What will I receive?

Each month you will receive 12 x 440ml specials from our freshest release. You will receive multiples of each special to make a 12 pack. You will also receive an exclusive piece of merch. On occasion, we may require you to supply a size to ensure merch is the best fit possible.

When will I receive my subscription box?

To ensure you get the beers as fresh as possible, we aim to ship all subscriptions on the first week of the month as they are released. This may change from time to time, depending on the brewery’s needs. We will communicate delivery dates by email each month.

How do I manage my subscription?

To manage your subscription, you can log in to your accounts section of our website https://gipsyhillbrew.com – from there; you click the ‘Subscriptions’ tab on the left.

If there are any issues, please contact subscriptions@gipsyhillbrewing.com

How do I pause or cancel my subscription?

To cancel or pause your subscription, please email subscriptions@gipsyhillbrewing.com with your subscription order number and full name associated with the order.

When will payment be taken?

After your initial payment, you will be charged on the 14th of each month. If this payment is missed, we will try to retake the payment. If this fails, your subscription will be put on hold.

How do I update my billing information?

Currently, we are unable to update billing information for subscriptions via the accounts page.

If you need to change or update your card details for a subscription, please email subscriptions@gipsyhillbrewing.com to cancel your existing subscription and sign up for a new subscription via our Family Beers page.

When is the cutoff to cancel my subscription?

The cutoff date for cancelling subscriptions is the 13th of each month.

I didn’t cancel my subscription before the cutoff date. Can I be refunded?

Once payment has been processed, we cannot change your subscription, and you will receive that month’s box. If you cancel after the cut off date, you will receive the relevant box as your last.

Will I be notified before the next payment is taken?

You will receive an automated email reminding you of the next payment day.

How are payments taken?

Stripe is our current payment provider. They will take all payments using the card details supplied on sign up. The payments are made securely.

You will be charged each month until your cancel or pause your subscription through the accounts section on our website.

If payment fails multiple times, your subscription will be put on hold, and you will not receive your box.

If you believe your subscription may be on hold, please email subscriptions@gipsyhillbrewing.com, where we can re-activate your subscription for you.

Can I change my delivery address?

You can update your delivery address through the account section of our website. We will take the delivery address saved to your account on the day payment is received.

If you need to make changes to this after payment, please email subscriptions@gipshillbrewing.com ahead of our confirmed shipping date.

Once your order has been completed at our end, DPD will automatically send a tracking message to the email and mobile number submitted when placing your order.

Once your order has been collected by the courier it will show up on their tracking system. If your order does not appear, it’s likely it has yet to be collected.

Our e-commerce team are working at a reduced staffing capacity – which mean it could take a little bit longer to get back to you. The current working hours are Monday, Tuesday & Friday 8:30 am – 5 pm.